Portfolio Manager

About the Role

An exciting opportunity has arisen for a Portfolio Manager to join a market-leading residential property business. The successful candidate will be responsible for the efficient management of a residential portfolio, ensuring excellent customer service, compliance, and maximised performance.

This role is a balance of private property management and corporate private rental management, requiring a proactive individual with strong organisational skills and the ability to build lasting relationships with clients, tenants, and contractors.

Key Responsibilities

• Oversee the full lettings process and work to minimise void periods.

• Ensure compliance with industry standards and all Health & Safety requirements.

• Manage and assess the performance of the allocated portfolio.

• Attend corporate client meetings, providing updates and strategies on lettings and void performance.

• Act as the primary point of contact for clients.

• Conduct property visits across your portfolio.

• Manage repairs and maintenance with strict adherence to service levels (via Tenant Services).

• Instruct and liaise with local sub-agents to achieve optimum results.

• Resolve tenant and client queries or complaints efficiently.

• Prepare and deliver weekly, monthly, and quarterly reports.

• Monitor and work within allocated budgets.

• Collaborate with wider teams to ensure operational efficiency.

Experience & Skills Required

• Experience in residential lettings or residential asset management.

• Strong IT skills with the ability to use property management systems effectively.

• Excellent organisation, prioritisation, and time management skills.

• High attention to detail and accuracy.

• Strong communication and relationship-building abilities.

• Highly motivated with a proactive, positive approach.

• Ability to work both independently and as part of a high-performing team.

Additional Information

• All work must adhere to ARLA, ARMA, and RICS codes of practice.

• Commitment to mandatory and optional training to maintain knowledge and skills.

• Adherence to FCA guidelines and customer fairness principles.

• Professional and courteous conduct with all stakeholders.

• Willingness to contribute to business development and cross-selling opportunities.

• Commitment to staying informed on relevant legislation and best practices.